4.4 % gender diversity (17.1% in non-field roles)

647 Employees (599 Males, 48 Females) won KFL’s Annual Awards

1821 Employees (1691 Males, 130 Females) were acknowledged in KFL’s Hall of Fame

12 % employees receiving performance and career development opportunities

14.7  Training hours /Employee

2.2 Human Capital Return on Investment

Zero POSH Cases

Zero cases of employee discrimination reported

1,00,000+ CSR Beneficiaries

400 employee volunteers contributed 1000 hours of volunteering

Zero instances of any negative impact on local communities

Lost Time Injury Frequency Rate (LTIFR) 0.9

100 % of employees covered by health & insurance benefits

63 % CSR spend in Promoting health care & education for communities

Customer Centricity

1,72,843 Customer outreach through Customer Satisfaction Survey

96% Customer outreach through CRM team

96% Customer Complaint Resolution rate recorded

Responsible Lending

72.7 % of disbursed loans supported MSME borrowers

57.8% of disbursed loans supported Women borrowers

8.9 % of disbursed loans supported firsttime borrowers

36 % of loans disbursed to borrowers in rural regions

42 % of loans disbursed to borrowrs in semi-urban regions